Effective Date: October 2025
Company: AINSAISS LLC
Brand: Shopliiva
Website: https://shopliiva.shop
Contact: support@shopliiva.shop

1. Order Processing

We process and ship orders Monday through Friday, excluding public holidays.
Orders are typically processed within 1–3 business days after payment confirmation.

Once your order has shipped, you will receive a confirmation email with your tracking number and carrier details.

2. Shipping Locations

We currently ship to the following destinations:

  • Canada
  • United States
  • Selected international destinations (depending on carrier availability)

If your country or region does not appear at checkout, please contact us at support@shopliiva.shop to verify if shipping is available to your location.

3. Delivery Time

Estimated delivery times:

  • Canada & USA: 5–12 business days
  • International Orders: 10–20 business days

Please note that these are estimated timeframes. Actual delivery may vary due to customs processing, weather conditions, courier delays, or local holidays.

4. Shipping Costs

Shipping costs are automatically calculated at checkout based on your address, delivery method, and total order weight.

From time to time, Shopliiva offers free shipping promotions, which will be clearly stated on the product page or during checkout.

5. Tracking Information

Once your order has been dispatched, you’ll receive an email containing your tracking number and a link to monitor your package.

If you do not receive your tracking details within 3 business days of purchase, please reach out to us at support@shopliiva.shop.

6. Customs, Duties, and Taxes

International orders may be subject to import duties, VAT, or local taxes imposed by your country’s customs office.
These charges are the responsibility of the buyer and are not included in our product or shipping prices.

Shopliiva is not responsible for any customs delays or fees incurred during import.

7. Lost or Delayed Packages

If your package has not arrived within 30 days of shipment, please contact us.
We will work with our logistics partners to locate the shipment and, if necessary, issue a replacement or refund.

8. Incorrect Address

Please ensure all shipping information is accurate when placing your order.
Shopliiva cannot be held responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

If an address error is discovered after checkout, contact us immediately at support@shopliiva.shop — we will do our best to assist before shipment.

9. Contact Information

For any inquiries about shipping, delivery, or tracking, please contact:
📧 Email: support@shopliiva.shop
🌐 Website: https://shopliiva.shop