Effective Date: October 2025
Company: AINSAISS LLC
Brand: Shopliiva
Website: https://shopliiva.shop
Contact: support@shopliiva.shop

1. Overview

At Shopliiva, we value your satisfaction and strive to provide high-quality products and reliable service.
If you receive a defective, damaged, or incorrect item, we will gladly assist with a replacement or refund under the conditions outlined below.

2. Eligibility for Returns

To qualify for a return:

  • The product must be unused, unopened, and in the same condition as received.
  • The product must be returned in its original packaging.
  • The request must be submitted within 14 days of delivery.
  • You must provide proof of purchase (order confirmation or invoice).

3. Non-Returnable Items

We cannot accept returns for:

  • Products that show signs of use or damage caused after delivery.
  • Items returned without prior authorization.
  • Gift cards, promotional items, or downloadable digital products.

4. Return Process

To initiate a return:

  1. Contact our support team at support@shopliiva.shop with your order number and reason for return.
  2. Once approved, you’ll receive the return address and shipping instructions.
  3. The customer is responsible for return shipping costs unless the item was defective, damaged, or incorrect.

We recommend using a tracked shipping method to ensure your return is delivered safely.

5. Refunds

After we receive and inspect the returned product:

  • We’ll notify you by email regarding the approval or rejection of your refund.
  • If approved, refunds are issued to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the return is due to a company error or defective item.

If your refund does not appear after 10 business days, please contact your payment provider before reaching out to us.

6. Exchanges

We only replace items that arrive defective or damaged.
To request an exchange for the same product, please contact us at support@shopliiva.shop with photo evidence of the issue.

7. Late or Missing Refunds

If you have not received your refund:

  • First, check your bank account.
  • Then contact your credit card company or payment provider.
    If the issue persists, please email us at support@shopliiva.shop, and we will assist you promptly.

8. Contact Information

For any return, refund, or exchange inquiries, contact:
📧 Email: support@shopliiva.shop
🌐 Website: https://shopliiva.shop